Live demo
One call, start to finish.
The browser demo — talk to an agent and watch the transcript and trace live — runs on the platform and is available to customers. Talk to us to see it.
The call
- Incoming · a call comes inThe line rings once.
- Agent · answers on the first ringThanks for calling. How can I help you today?
- Caller · the agent listensHi. I need to move my appointment on Thursday.
- Agent · offers a slotOf course. I have an opening Thursday at four, or I could look at —
- Caller · interrupted mid-sentence · agent stopped in 0.4 sActually, Friday would be better.
- Agent · checks the schedule while the caller waitsLet me look at Friday for you.
- Agent · two openings offeredFriday I have 9:30 in the morning or 2:15 in the afternoon. Which works better?
- Caller · chooses2:15, please.
- Agent · appointment moved · confirmation textedDone. You're moved to Friday at 2:15, and I've just texted you the confirmation.
- Caller · a question the agent shouldn't guess atGreat. One more thing. I had a question about my last bill.
- Agent · warm transfer · a person joins the lineI'll bring in someone who can help with that. One moment, I'll stay on until they pick up.
- Front desk · the person's first wordsHi, this is the front desk. I have your account open. What's your question?
- Receipt · what the platform did1 interruption handled · 1 appointment moved · 1 warm transfer
Ready when you are