Managed voice agents
An agent on your line, run by us.
For owners who want the phone answered well without running the technology themselves. You talk to us, we build it on our platform, it goes live on your number, and you read every call.
Who it's for
The phone answered well, without a project.
For owners and managers who want the line answered well without running the technology themselves.
- A business that misses calls after hours, and the customers who called.
- A front desk that can't keep up at peak, when the people standing in front of it come first.
- A line that needs to book, not just answer.
Three example calls
What it sounds like.
Three lines, three calls, written the way the agent handles them. Each is an example, not a recording.
An example call · A reservation line
- Agent · answers on the first ringThanks for calling. Would you like to make a reservation?
- CallerYes. Four people, Saturday, around seven.
- Agent · checks the book · two openings offeredSaturday for four, I have seven-fifteen or eight o'clock. Which do you prefer?
- CallerSeven-fifteen.
- Agent · reservation made · confirmation textedDone. Four at seven-fifteen this Saturday, and I've texted you the confirmation. Anything else I can help with?
- Receipt1 reservation made · 1 confirmation texted
An example call · A clinic front desk
- Agent · answers on the first ringThanks for calling the front desk. How can I help?
- CallerI need to cancel tomorrow morning and rebook for next week.
- Agent · cancels · checks next week · two openings offeredI've cancelled tomorrow. Next week I have Tuesday at 10:30 or Thursday at two. Which works?
- CallerThursday.
- Agent · interrupted mid-sentence · stopped in 0.4 sThursday at two. I'll text you the —
- CallerActually, can you make it 2:30?
- Agent · appointment moved · confirmation texted2:30 it is. You're booked Thursday at 2:30, and the confirmation is on its way.
- Receipt1 cancellation · 1 appointment booked · 1 interruption handled
An example call · An after-hours answering line
- Agent · answers on the first ringThanks for calling. The office is closed until eight tomorrow, but I can take a message or help with a few things now.
- CallerOur water heater's leaking. Can someone call me first thing?
- Agent · takes the message · marks it urgentI've got that down as urgent: a leaking water heater, and you'd like a call first thing. Is this the best number to reach you?
- CallerThis one's fine.
- Agent · message sent to the on-call personDone. The on-call person has your message now, and you'll hear from them first thing.
- Receipt1 message taken · 1 marked urgent · sent to the on-call person
How it goes live
Four steps, and none of them are yours to run.
- You talk to us
A conversation about your line: what callers ask, what the agent may do, and where a person steps in.
- We build it on our platform and test it on real calls
The agent is written, then run against recorded conversations and read, before it takes a call of yours.
- It goes live on your number
Your existing number, or one we provide. Nothing to install.
- You read every transcript, and we tune it monthly
Every call, every action, every hand-off, in your account. Once a month we read them with you and adjust what the agent says and does.
What you get
Every month, the same five things.
- The line answeredEvery call, on the first ring, at the hours you choose.
- Transcripts of every callWhat was said and what the agent did, kept in your account.
- The transfer to a person when it shouldA warm transfer to an ordinary phone, with the agent staying on until they pick up.
- A monthly tuning passWe read the calls with you and change what should change.
- Someone who answers when something's wrongA person at Allotide Labs, not a ticket queue.
What we need from you
Four things, and then it is ours to run.
- Your numberOr we provide one.
- Your hours and rulesWhen the line is open, what the agent may do, and what it should never do.
- Access to what it should book or look upThe calendar, the booking system, the records it needs to reach.
- A person to transfer toWho picks up when a question belongs to a person, and when.
Questions
Asked before, answered plainly.
- Will callers know it's an AI?
- Yes. It introduces itself as your business's assistant, and it never pretends to be a person. Callers who ask are told plainly.
- What if it can't help?
- It says so and brings a person onto the line, or takes a message if no one is available. It never guesses on your behalf.
- Can it book into my calendar?
- If your calendar or booking system has an interface we can reach, yes. We confirm which one and what access it needs in the first conversation.
- What does it cost?
- It depends on the line: the hours, what it books, what it reaches. There is no price list. Talk to us and we'll give you a number for your line.
- How long to go live?
- It depends on the line and what it has to reach. We'll give you a date, not a range.
- Can I change what it says?
- Yes. Tell us, and the change is tested against recorded calls before it goes live. The monthly tuning pass is for exactly this.
- Is my data used to train AI?
- Never. We never use your calls to train AI — that's contractual, and it is written into every agreement.
Our commitment